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Help in Florida

The numbers, agencies, and policy notes you actually need to navigate caregiving in Florida — pulled from authoritative sources and dated.

Florida aging agency

(800) 955-8770

Adult Protective Services

(800) 962-2873

If you don’t know where to start, start here

The single most useful first call for most caregivers in Florida.

Use the Eldercare Locator to find your local Area Agency on Aging. Call 1-800-677-1116 or visit eldercare.acl.gov. Local AAAs vary by county; the Locator routes by ZIP code.

If this is urgent

Call 911 if there’s immediate physical danger. Call or text 988 if your parent (or you) is in emotional crisis.

Reporting abuse, neglect, or exploitation

Every state has an Adult Protective Services agency. Reports can be anonymous. APS investigates; they do not arrest, but they coordinate with law enforcement when needed.

Medicaid in Florida

Florida has not expanded Medicaid under the Affordable Care Act.

Talk to an elder-law attorney before relying on this page. Medicaid rules are complex, state-specific, and change. The National Academy of Elder Law Attorneys can refer you to one in Florida.

Other numbers worth bookmarking

What it’s like to be aging in Florida

About 1 in 5 Florida residents is 65 or older (21.1% of the population). The state’s median age is 42.6.

Source: U.S. Census Bureau, ACS 5-Year Estimates (ACS 5-Year 2023). Last fetched 2026-04-25.

What to know about caregiving in Florida

Florida has the second-highest share of 65+ residents of any U.S. state — more than one in five Floridians (only Maine has a slightly higher percentage). In absolute numbers, Florida has more older adults than any state except California. That demographic weight shapes nearly every aspect of caregiving here: more facilities, more options, but also longer waiting lists for Medicaid long-term care services and a thicker market of for-profit providers (some good, some predatory). Florida did not expand Medicaid under the Affordable Care Act. For long-term care, the main pathway is the Statewide Medicaid Managed Care Long-Term Care program (SMMC LTC), which contracts with managed-care plans to provide nursing-home and home-and-community-based services. Waiting lists are real, especially for HCBS in metro areas. Apply early; an elder-law attorney can often help you understand the order of operations. Florida operates a single statewide Abuse Hotline that handles reports for vulnerable adults as well as children. You can make a report 24/7 online or by phone. Reports can be anonymous. One quirk worth knowing: Florida has no state income tax, which has historically made it attractive to retirees with fixed incomes — but it also means the state doesn't collect the kind of revenue some other states use to fund senior services. Programs are good, but capacity is often strained. If your parent has dementia, the state's Memory Disorder Clinics network (run through the Department of Elder Affairs) is one of the more useful state-funded resources — free diagnostic evaluations and family education in most regions.

About this page. Phone numbers and agency contacts on this page were last verified on or before 2026-04-25. Programs change; if something is out of date, please tell us at [email protected].

See how we source and verify this information, or browse other state pages.